Client Agreement

How our rates are calculated

Pauly's Premier Cleaning charges a flat rate based on number of bedrooms. Rates are subject to change if another bathroom, room or service should be added or removed.

Gratuity

Gratuity is not required but always appreciated for a job well done. 10 - 15% is the general

rule of thumb.

Booking

When booking your cleaning, only book for the number of bedrooms in the home. For

example, if you have a 4 bedroom but only want 2 rooms cleaned, do not book for a 2 bedroom. You will be discounted accordingly for the rooms that do not require cleaning. This is important due to the actual size and square footage of the home.

When booking add-on services, please refer to the add-on service list to make sure you are prepared. Failure to prepare may result in extra fees unless discussed previously.

Health and Safety

Due to health and safety reasons, we are unable to clean up mold, human waste, pest (flea,

rodent infestations, etc.) or pet waste and bodily fluids.

If we come across a home that requires this type of cleaning, we will skip the affected areas. We do ask to be informed beforehand if this may be an issue.

If there is excessive mold or stains in the tile grout, we suggest having the grout professionally regrouted and sealed.

We do not climb higher than a 2 step ladder.

We require that all homes be set to a 70 degrees temperature during all cleanings. We will not service homes without electricity or dysfunctional Air Conditioning.

Cleaning Techs

Cleaning Techs are required to wear closed toed, non-skid shoes while cleaning. We are not

able to provide service for "shoes off" households.

To ensure the best quality of service, best rates, and safety of our staff, only company supplies and equipment will be used.

Cancellation Policy

We understand that life happens. Things come up that you may not be able to plan for. For

this reason, we have established a policy that allows for some wiggle room.

We require 1 business days notice to cancel an appointment without cost penalty. There will be 50% cancellation fee for same day cancellations.

After third cancellation, services will be suspended.

This also applies to LOCKOUTS, meaning that we are not able to access your home on the scheduled day.

We strongly recommend a coded lockbox that can be installed in a discreet location on the exterior of the home. That way, there will be no incident of missing hide a keys, forgetting to leave the door unlocked, etc.

Schedules are always confirmed via email or text before initial service is started. Please note that monthly cleanings run on an every 4 week rotation and depending on how the schedule falls, there will occasionally be 2 cleanings in one month. Please add the cleaning schedule to your calendar as we are not able to give courtesy reminder calls each time.

Arrival Time

Cleaning service occurs between 8am-4pm on your regularly scheduled day. Given that

each home that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time.

Pauly’s Premier Cleaning makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.

Access To Your Home

We will discuss arrangements of how to access your home before your first service. Clients

generally provide a copy of the house key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges).

Payment

We accept all major credit cards, debit cards, and cash. There is a 3.5% fee for

credit and debit cards.

Preparing For The Cleaning

Do not "clean" before we arrive, but do "pick up" as much as possible in areas you would

like us to clean.

If you are receiving a deep cleaning, please make sure everything is put away (clothes,

dishes, toys, etc., unless discussed previously) and that your home is ready to receive the deep cleaning. This helps us work more efficiently and allows us to focus more on detail and quality for you. If you would like us to clean behind heavy furniture, please ensure it is moved prior to our arrival. Failure to prepare for a deep cleaning may result in inefficient clean or additional fees, unless discussed previously.

To avoid possible breakage, we will not clean heavily cluttered areas (shelving, countertops, etc.)

Occupying Persons During Cleaning

We request that the house be unoccupied during the time of cleaning. This way we can be the most efficient and give the best cleaning possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service.

For example, if a client is working from home, it is suggested that the cleaning be scheduled around conference calls since we wouldn’t be able to run the vacuum cleaner at that time. We suggest clients with infants or toddlers to schedule cleaning around nap time. Children running around during cleaning is not permitted. If this does occur, the Cleaning Tech may continue to clean but we cannot guarantee the most efficient clean.

Persons walking around or getting in the way of cleaner is not permitted. We suggest each room Cleaning Tech is working on remains unoccupied for the full time Cleaning Tech is there. The Cleaning Tech is not required to clean any room that is occupied by anybody other than the client. If this does occur, the cleaner is authorized to skip that room. If occupation issues continue to be a problem for Cleaning Tech during your cleaning appointment, they are advised to leave and you will be charged 50% of your cleaning price.

Breakage

Sometimes breakage occurs when there are "booby traps". Those are accidents waiting to

happen. We are often handling things that aren't normally touched (pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for "booby traps". Please remove unstable breakables to a place we do not clean (we do not clean inside curios, China cabinets or clear wet bar shelves)